The1Visitor's profile

Fri, Nov 15, 2019 1:00 AM

Bedtime Mode Pause

I was on chat with xfin rep about bill when suddenly computer just disconnected.  That rep became another rep and again my computer service dropped.  Than a third time!  This never happened before.  Having trouble getting online or staying there I'm using a hotspot  - and discovered my 'bedtime mode' pause is on.  I didn't even know it existed!  How do I make this go away?

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ComcastBrittany

Official Employee

 • 

712 Messages

2 y ago


@The1Visitor wrote:

I was on chat with xfin rep about bill when suddenly computer just disconnected.  That rep became another rep and again my computer service dropped.  Than a third time!  This never happened before.  Having trouble getting online or staying there I'm using a hotspot  - and discovered my 'bedtime mode' pause is on.  I didn't even know it existed!  How do I make this go away?


Are you still stuck in this paused state? 

If so, I can have someone look into it. Please send me a Private Message with the MAC address of your computer (can get this from device details in xFi) and the approximate times of when this happened?

 

Thanks!

 

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