davidpv's profile

Frequent Visitor

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6 Messages

Sun, Jan 12, 2020 6:00 AM

ARRIS SBG8300 not able to setup on xFi

I purcahsed an Arris Wi-Fi Cable Modem ( model No. SBG8300), as it said it was compatible with Xfinity. I've attempted to set it up on my xFi app, but when I get to enter the CM MAC address, all I have on the modem is an HFC MAC address. When I enter it in, or even use the camera to scan the bar code, it rejects the address and asks for me to enter the number.

 

Any suggestions?

Responses

EG

Expert

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88K Messages

2 y ago

You can't use that with the Xfi app. It has to be one of their rented gateway devices, not retail / customer owned.

Frequent Visitor

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6 Messages

2 y ago

That has never been stated on their site, to the best of my knowledge!

 

Thanks!

EG

Expert

 • 

88K Messages

2 y ago

You stated: " I purchased an Arris Wi-Fi Cable Modem ( model No. SBG8300), as it said it was compatible with Xfinity. "

 

"Compatible with Xfinity" simply means that it will work on their system. It does not specifically mean that it is compatible with Xfi / the app.

 

The only RENTED devices that will work with Xfi are the ones that state "Xfi eligible" here on the chart on this page (scroll down);

 

https://www.xfinity.com/support/articles/broadband-gateways-userguides

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