1 Message

Sun, Jul 24, 2022 7:54 PM

Application Lock and Netflix App

I have Netflix app unlocked so it doesn’t need a parental PIN.  But it always ask for PIN anyways!!!!!!  What is the fix here?  Driving me crazy as Netflix has Parental controls in its own app so kids don’t need to ask me every time they want to get into Netflix. 

Accepted Solution

Official Employee


318 Messages

2 m ago

Hello @user_fb71c1, and thank you for reaching out for help with the parental pin issue you are having with Netflix. I would be happy to assist you with getting this problem resolved! 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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