1 Message

Sunday, July 24th, 2022 7:54 PM


Application Lock and Netflix App

​I have Netflix app unlocked so it doesn’t need a parental PIN.  But it always ask for PIN anyways!!!!!!  What is the fix here?  Driving me crazy as Netflix has Parental controls in its own app so kids don’t need to ask me every time they want to get into Netflix. ​


Official Employee


533 Messages

8 months ago

Hello @user_fb71c1, and thank you for reaching out for help with the parental pin issue you are having with Netflix. I would be happy to assist you with getting this problem resolved! 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!



1 Message

4 months ago

Has this been solved? This is happening to me as well. We have a newer box and an older Xfinity box. On the older one it will not require a PIN to access Netflix. But on the newer one it does. Disabling Parental Controls fixes it but as soon as you re-enable Parental Controls (but with the Application Lock for Netflix unlocked) it will require a PIN again to access Netflix. From what I can tell, the Xfinity box thinks that because Netflix will offer content that is R/NC-17/TV-MA then it will require the parental PIN. 

Does Xfinity have a fix for this?

Official Employee


694 Messages



That is a very good question, and to make sure other people see the answer, are you able to make a new post for this? It's a bit old and we want to make sure that every one will get a chance to see it. You can feel free to send me a DM as soon as you do by following these directions: 

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