Thank you for reaching out to us here for help, user_vyk76x. It's important to us that you're able to access your account using the app! We can help. Just to clarify are you logged in as the primary user? Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
XfinityThomasA
Official Employee
•
2.9K Messages
29 days ago
Thank you for reaching out to us here for help, user_vyk76x. It's important to us that you're able to access your account using the app! We can help. Just to clarify are you logged in as the primary user? Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. This is just a heads-up for next time, and I look forward to helping out here.
- XfinityThomasA
0