Visitor
•
1 Message
app won't shows gateway
just got my internet service month ago, all sudden app won't show my gateway and having issues with internet.
called 3 plus times and only answers I got everything looks good.
but I can't find my WIFI on all of my devices.
please advise.
Thanks in advance
CCValerie
Official Employee
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974 Messages
1 year ago
Hi there, @user_8d53da, thank you for taking the time to post on our Xfinity Forums. I am sad to hear you are experiencing issues with your app and internet. Please send us a direct message with your full name and service address for further assistance.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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