Support
Offers
Sign in
Visitor
•
1 Message
Sunday, January 4th, 2026 3:42 AM
Xfinity app will not accept Gateway information for setup
Like
Comment
Follow
Responses
Expert
115.8K Messages
1 month ago
Concern moved here to the Xfinity App help section for assistance.
Official Employee
2.4K Messages
Good evening @user_nu3xvi, and thank you for reaching out on our Forums with your gateway concerns. Are you still having trouble setting up your gateway on the XFINITY app? If so, may I ask what error messages you may be receiving?
EG
Expert
•
115.8K Messages
1 month ago
Concern moved here to the Xfinity App help section for assistance.
0
0
XfinityAlyssaA
Official Employee
•
2.4K Messages
1 month ago
Good evening @user_nu3xvi, and thank you for reaching out on our Forums with your gateway concerns. Are you still having trouble setting up your gateway on the XFINITY app? If so, may I ask what error messages you may be receiving?
0
0