Support
Offers
Sign in
Visitor
•
1 Message
01/04/2026 3:42 AM
Closed
Xfinity app will not accept Gateway information for setup
Responses
Expert
122.6K Messages
10 months ago
Concern moved here to the Xfinity App help section for assistance.
Official Employee
3K Messages
Good evening @user_nu3xvi, and thank you for reaching out on our Forums with your gateway concerns. Are you still having trouble setting up your gateway on the XFINITY app? If so, may I ask what error messages you may be receiving?
EG
Expert
•
122.6K Messages
10 months ago
Concern moved here to the Xfinity App help section for assistance.
0
0
XfinityAlyssaA
Official Employee
•
3K Messages
10 months ago
Good evening @user_nu3xvi, and thank you for reaching out on our Forums with your gateway concerns. Are you still having trouble setting up your gateway on the XFINITY app? If so, may I ask what error messages you may be receiving?
0
0