App unavailable on device

Hi. My ex is having his internet set up tomorrow at his house. I tried to download the app to his phone, but says it is not available for his device. What will happen at time of installation

Responses

Oldest First

Selected Oldest First

U

user_l4plsk

Visitor

•

2 Messages

1 month ago

Jumping back on following phone conversation with customer service. The technician can complete set up without the app. He does however have his account set up on the website. Phew!

1

0

Hey there user_l4plsk thanks so much for taking the time out of your day to reach us here via our Xfinity Forums and sharing your new installation experience! Glad to hear that your spouse was able to get his Xfinity profile created online, and we look forward to fully installing your services. I'd highly recommend that you establish your own profile for use with Xfinity Apps and services to help with a more holistic experience. This can be done via the login already created.

Manage User Roles and Permissions on Xfinity Accounts

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

1 month ago

0

Xfinity App

user_l4plsk

App unavailable on device

user_l4plsk

XfinityAlfonso

New to the Community?