New Poster
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2 Messages
App says modem offline.
Activated a new gateway yesterday. It is working great. However the Xfinity app says modem off line. It is obviously is referring to old modem. I called and they said they would look into it. Hopefully someone knows what to do.
Responses
smagiera
New Poster
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2 Messages
8 m ago
I'm getting the same message but the gateway is in fact online. Everything's connected. The gateway was new in June 2020. Why am I getting this message? I was just looking to see the list of all connected devices but can't because of this message.
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Smartmark
New Poster
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2 Messages
8 m ago
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Panfish
Contributor
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22 Messages
8 m ago
This has also happened to several of us in another thread. My modem is 3-4 years old and everything was fine until several days ago. so the old modem doesn't seem to be the issue?
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smagiera
New Poster
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2 Messages
8 m ago
I don't see how it could be. I moved in June but in the same neighborhood. Comcast gave me a new account number at that time. It worked fine until a few days ago. Before finishing my reply I decided to check the app again. Now it asks me to sign in. I never had to sign in before. I tried several times & get a pop up that says "that didn't go as planned try again or sign-out". I don't know WTH is going on. I think I'll uninstall & reinstall the app. Very aggravating.
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