App says connected - device says paused - no access on my home network - HELP!

When looking in the app the device shows connected - but the actual device says paused.  Logging into the gateway the device shows connected as well.  Device connects to other networks fine, but as soon as I connect to the Xfinity network - paused.  I've done just about everything I can think of - forget the network on the device, remove the device from the app, re-add everything, power cycle the gateway.  Looking over the forums it seems like this is a common issue but none of the fixes seem to be working in this case.  What am I missing here?