lpapachr's profile

Frequent Visitor


6 Messages

Tue, Nov 12, 2019 1:00 PM

App problems after moving


Last week I moved to a new house.

The service was not moved. I added a new service address for the new house and a few days later I stopped service at the old address.


Internet and TV work fine at the new address but I have lost access to most of the mobile apps.

XFi, MyAccount, Stream do not work. I get a 'sorry not able to connect, please try again' message.

The xfinity mobile app works fine..


I have tried clearing data, reinstalling, etc but the problems remain.

Can you assist?







This conversation is no longer open for comments or replies and is no longer visible to community members.


Frequent Visitor


6 Messages

2 y ago

I do not get a login error.

My credentials are accepted and then I get the try again later error.

For the stream app I get no errors but I see no live-tv channels in the app.


For the few days that both addresses were active I was asked to select between the old and the new service address. The problem started once I returned the equipment for the old address.


I guess that somewhere in the system the apps need to relinked to my new address

New to the Community?

Start Here