App only shows overview and account tabs

App is only show the overview and account tabs, plus saying my balance is past due which is false. Clearly it is a ongoing issue which they neglect to fix. So, whatever quick remedy needs to be done is what I need.

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XfinityThomasB

Official Employee

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2.2K Messages

2 months ago

user_61a26y Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_ofxhqk

Visitor

•

1 Message

I am having the same exact problem after just moving into an apartment that has a bulk package. Where to I direct message I cannot find the direct message icon.

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3 days ago

0

XfinitySeth

Official Employee

•

315 Messages

We'd be happy to help! To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

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23 hours ago

0

Xfinity App

user_61a26y

App only shows overview and account tabs

XfinityThomasB

user_ofxhqk

XfinitySeth

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