2 Messages
App Only Has 2 Menu Tabs
I cannot manage my Gateway Xfi device as the app only has 2 options Overview and Account. There is no WiFi option available. The website will not let me make changes and logging in directly tells me that all my changes were selected automatically and to update in the app. It's very frustrating as I can't see my 2.4 GHz option and that's what all my home devices (cameras, thermostat, etc) need to connect to.
XfinityMichaelC
Official Employee
•
4.1K Messages
1 year ago
Hey, @Selms16! Thank you for reaching out to us on the forums! I apologize to hear of the issues you are running into when trying to manage your network on the app. We know how important it is to be able to set up those different bands based on what the devices need. We can certainly get this looked into! Since there is some account information we will need to look into we will need to have a closer look into this. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
2
0
user_7neca3
4 Messages
1 year ago
My app only has 2 tabs as well. I cannot connect my XFi pod as a result. I think this is a widespread issue.
3
0