U

Sunday, September 10th, 2023 6:35 PM

Closed

App not working

I’ve chatted I’ve waited for a call back then the phone hangs up I’m over this I need my service to work 

Official Employee

 • 

1.2K Messages

1 year ago

Thank you very much for reaching out to us here @user_3e8225. That is definitely not the experience we would lie you to have with your service and I will be happy to assist in any way possible. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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