S

Visitor

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6 Messages

Tue, Jun 21, 2022 2:11 AM

App not working

When I log in to the xfinity app I get a message saying (xfinity voice service only?) It say I can't manage my voice service. I have internet through Comcast but can not manage my home network. Anyone else have this issue? I called customer care 3 times over 2 days and no one can seem to figure anything out. 

Official Employee

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503 Messages

3 d ago

@

I'm sorry you are having a concern with your voice services! If you don't mind me asking, are you using your own modem or one of Comcast's? -JosephB

 

Visitor

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6 Messages

@XfinityJosephB​ I am using a modem from Comcast 

Official Employee

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503 Messages

The modem that you have also gives you access to the voice option if you would like to have it. Which app are you trying to get into? The Xfinity app has a purple face to it and should have just an X on the front. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

@XfinityJosephB​ I am trying to use the xfinity app that has the purple face. I am trying to manage my home wifi network and change the name and stuff but I can't do that. When I open the app it gives me a message saying (xfinity voice service only?). I called customer care 3 times in 2 days and no one seemed to know how to fix the issue. I called customer care again 2 days ago and the representative I talked to said something was going on nationally with the app. I'm still waiting for the issue to be resolved 

Official Employee

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591 Messages

I am so very sorry to hear that you have had so much trouble getting into the app and that you have had to call in so many times. It sounds like you are trying to get into the Xfinity XFi app is that correct? Are you able to get into the Xfinity My account app without issue? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

@XfinityMichelle​ correct the xfinity xfi app is the main issue. When I go into the my account app it shows I have two modems when I only have 1. I can't change my wifi name or password in the xfi app nor can I log into the xfi app all the time.

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