U

Visitor

 • 

1 Message

Sun, Nov 21, 2021 1:27 AM

App not working right

Same problem several years ago. Comcast did not share solution. In a loop in app (keeps going back to sign-in page) Cannot a activate equipment unless using app.

EG

Expert

 • 

91.7K Messages

2 m ago

Concern moved here to the Xfinity App help section for assistance.

Official Employee

 • 

218 Messages

2 m ago

@user_2a5bcc

 

Hello! Thank you for posting your application concern here on our awesome Forums page so we can help get this concern addressed. I am truly sorry for the issues you continue to experience when logging into the apps. I have seen this before, and typically it will get corrected with an account refresh signal. Let's get your account details privately so we can assist. 

 

For help, can you please send our team a Private Chat Message with your full name and address? To send us a Private Chat Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a chat session.

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