App not showing speed when performing Gateway connection testing…

When performing a troubleshooting test, on the Xfinity app, once at the screen showing the Gateway testing the network speeds, it is no longer showing what the speeds are while running the test…

I have restarted the Gateway, logged in/logged out of the app, restarted my iPhone 13 Pro Max, and uninstalled/reinstalled the Xfinity app several times, but issue still persists…

Any suggestions on a solution to this issue?