App not saying device is connected or saying not connected devices is connected
The app was saying my bf phone was connected when it wasn't and hasn't been all day. I restarted the gateway through the app. That didn't work. Still said he was connected. So I unplugged the box for 30 seconds and then plugged it back in. When it was back online it no longer said he was online which was good. Then we had him connect and checked the app. It doesn't say he's connected now when he is. What is going on? How do I fix this?