App not loading

Thank you for reaching out, user_nf2qos! Clearing the app’s cache and data is a great first step. Nice job trying that already. Have you also had a chance to uninstall and reinstall the app? Doing that can help make sure you’re running the most up‑to‑date version, which often resolves stubborn issues.
Let me know how it goes, and I’m here if you need any help along the way.