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Monday, October 28th, 2024 11:00 PM

App no longer allowing downtime schedule or managing devices

 I've talked to multiple agents about my issue about this but it's still ongoing. I've tried 2 different devices to see about managing the devices logged onto my wifi, as well as changing my downtime schedule however those options are not gone. I only have the options to see overviews my account information. 

This is the only reason I stick with xfinity, but I cannot access it anymore. 

Official Employee

 • 

1K Messages

10 days ago

@Uawy30
Hello! Thank you for taking the time to reach out to us. I am sorry to hear that you are having issues with your Xfinity App and managing downtime. With a couple of kids who are just dipping their toes into the world of technology, I totally understand why it's important.

Can you go into the settings and make sure you are using the Primary ID? Also, can you try restarting your gateway, closing out of the app, and then try again?

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