1 Message
App no longer allowing downtime schedule or managing devices
I've talked to multiple agents about my issue about this but it's still ongoing. I've tried 2 different devices to see about managing the devices logged onto my wifi, as well as changing my downtime schedule however those options are not gone. I only have the options to see overviews my account information.
This is the only reason I stick with xfinity, but I cannot access it anymore.
XfinityTony
Official Employee
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1.2K Messages
2 months ago
@Uawy30
Hello! Thank you for taking the time to reach out to us. I am sorry to hear that you are having issues with your Xfinity App and managing downtime. With a couple of kids who are just dipping their toes into the world of technology, I totally understand why it's important.
Can you go into the settings and make sure you are using the Primary ID? Also, can you try restarting your gateway, closing out of the app, and then try again?
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JohnKG
New Poster
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5 Messages
29 days ago
Has anyone been able to help? I've had the same problem for 2 weeks. Spoken to many agents, who either do not understand the problem or can not offer a solution. It's driving me crazy — and really making me rethink my Internet options...
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JohnKG
New Poster
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5 Messages
7 days ago
UPDATE!!! UPDATE!!! UPDATE!!! UPDATE!!! UPDATE!!!
All my "People" ARE BACK!
For no discernible reason — other than that Xfinity must have quietly fixed something on their end — everything is back to the way it was almost TWO MONTHS AGO.
So now, I can once again assign devices to people, turn on/off access to WiFi for individual devices or people, set downtimes, etc.
Also important to note, I have not updated the app to regain these features; I'm still running the 5.38.0 version of the app from their update 3 weeks ago. The latest version of the app (5.39.0) was released 6 days ago, but my phone had not yet updated to it.
So, it's still a mystery why this problem appeared — and how it was fixed — but I'm glad it FINALY HAS BEEN FIXED.
p.s. Also notable is that no amount of signing out and signing in with my "Primary ID" — which is the ID that I had been using ALL ALONG — helped to solve this problem.
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