1 Message
App missing security icon/feature
Having same issue as others with security disappearing from the app. Assistant is unhelpful and resetting the modem and my phone also did nothing. What worked for others?
1 Message
Having same issue as others with security disappearing from the app. Assistant is unhelpful and resetting the modem and my phone also did nothing. What worked for others?
XfinityKrista
Official Employee
•
1.4K Messages
4 months ago
Hello @user_xkd0yb, thank you for taking the time to reach out on social media. I understand your concern with the app, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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