Tue, Nov 30, 2021 1:03 AM
New customer, will not let me log in to app. Works on the site and have deleted and redownloaded the app.
2 m ago
Hey there @user_6cad0b, thank you for connecting with us here on the Xfinity support Forums. What operating system and mobile device are you using the app on? Android or Apple?
The Xfinity My Account app is available for the following Apple devices running on iOS 10 or newer:
Note: While the app can run on iPads in compatibility mode (the app will remain the size it appears on the iPhone), there is no iPad-specific version of the Xfinity My Account app at this time.
The Xfinity My Account app is also available for many devices from Google, Samsung, and more running on Android 5.0 operating system or newer.
There’s no fricking help here or anywhere in the comcast universe that I can find. Incompetence reigns!!!!
I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary- Click the "Direct Message" icon (upper right corner of this page)- Click the "New message" (pencil and paper) icon- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list- Type your message in the text area near the bottom of the window- Press Enter to send your message