App issue

Your app locks up frequently, or has an incorrect router/gateway status. Manual reset is more effective than using the app. Frequently the app services tab states router/gateway off-line. when you go to the wifi tab, it states on-line. Following viewing the wifi tab, if you go back to services, it states gateway on-line. The app is literally a waste of time. The troubleshooting is minimal at best. Please fix this app. You know when you are having an app problem when the purple xfinity screen displays and the app doesnt load. The only way to manually fix the problem is to clear cache, force stop and open the app. 

Frank