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user_w3ipiz
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Saturday, April 13th, 2024 4:47 AM

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App issue

Can’t use all my features on the app since moving to my new residence. It worked fine at last residence. Internet works.Gateway, modem is coming up NOMODEL..help!!!

no one over phone seems to be able to assist or help me 

Question

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Updated 

7 months ago

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XfinityThomasC

Official Employee

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2K Messages

7 months ago

Hello, @user_w3ipz

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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