U

Saturday, December 2nd, 2023 6:13 AM

Closed

App isn't working

The app keeps telling me my modem is down when it isn't 

Retired Employee

 • 

729 Messages

10 months ago

Thank you for taking the time to reach out regarding your Xfinity app. Have you already taken any steps to try to troubleshoot this issue? Please send a direct message with your name and address. Thank you! 

 

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message

forum icon

New to the Community?

Start Here