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user_daur8i
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Visitor

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3 Messages

Monday, August 4th, 2025

App is no longer compatible with iPhone X (and other older models)

The Xfinity App now requires that my iPhone have iOS 17.2 and later but iPhone X is only able to upgrade to v16.07.11 so I am no longer able to use the Xfinity App. 

This was extremely frustrating when my internet connection kept dropping yesterday. Logging in from the phones web browser is more cumbersome and is not as thorough in trouble shooting as the app. 

I attempted to use the chat option to get help - but the bot would not acknowledge the issue nor would it connect me to a person. My phone works fine - I'm not going to buy a new phone because companies such as yours have decided to be OS specific. 

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6 days ago

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XfinityJon

Official Employee

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632 Messages

2 months ago

Good afternoon user_daur8i. Have you attempted to uninstall the app and re-install it, to see if that helps any? Are you still experiencing connection issues with your internet?

 

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user_rhb5tz

Visitor

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2 Messages

@XfinityJon​ Is this a new thing? I have an IPhone 8 where the app suddenly doesn’t work and I can’t update it. How do I pay my bill?

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2 months ago

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user_daur8i

Visitor

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3 Messages

I have tried uninstalling/ reinstalling. The app is requiring that users at least have iOS 17 - but older iPhones are only allowed to update to 16.07.11 - so older phones are no longer compatible with the Xfinity app. 
i can login to Xfinity through my phone’s browser but it is more cumbersome than just using the app and there are not as many features.

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2 months ago

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user_daur8i

Visitor

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3 Messages

@user_rhb5tz​ seems like it happened within the last month. My internet goes down at least once a month and I use the app when it happens. Last time it went down I couldn’t use the app. 
you can still connect through a web browser. 
Personally I set up auto pay when I opened the account so I don’t think about paying the bill. 

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2 months ago

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XfinityAmandaB

Official Employee

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2.6K Messages

 

user_daur8i That would be correct, you would still need to be able to receive iOS updates for future versions to use the Xfinity app. This is pretty normal to ensure your device's security when using apps that may have sensitive information. As you mentioned Xfinity.com is always a great alternative option. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_wgrq7p

Visitor

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2 Messages

1 month ago

I was told by the local Xfinity store that my 12 mini was not compatible with Xfinity Mobile. I had been using the service since December 2024. It’s a very inconvenient service and I have been given the run around for months now and I have been in contact with the FCC and the internet agent was so insincere and rude to me I have had it

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XfinityBenjaminM

Official Employee

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2.5K Messages

 

user_wgrq7p We do not see any documentation to support what you stated. The iPhone 12 Mini is still compatible with Xfinity Mobile Services and is still compatible with our Xfinity App (as well as other apps we provide).

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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BSW42

Visitor

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1 Message

9 days ago

in the same situation. This is ridiculous

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XfinityRoberto

Official Employee

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2K Messages

Hi there and welcome to Comcast @BSW42. I am sorry to hear that your iPhone is not compatible no more with our Xfinity App. Apps get updated and when this happens some iOS are no longer compatible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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