App is missing the wifi tab

I have tried everything. Reinstalled app multiple times restart router multiple times. Called tech support twice and both times they were unable to resolve and say it is a case they escalated. , but no follow up at all. 

@user_9pdjo4

Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Peer to peer chat" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

So after like idk four hours of trying to talk to a live expert, I gave up on this, and wouldn't you know it, it solved its self, this is the second time it has happened to me, both times with it taking a day or two to actually solve itself, which honestly isn't a big deal, but if I could just talk to alive agent and someone to tell me, like hey this happens when etc. etc. happens and you gotta wait, I would be totally cool with that, but there is literally no information about it and zero live service representation, it is incredibly frustrating.

@user_9pdjo4​ 

issue solved. Advanced support had to remove an old modem From my profile. So glad it is fixed !!!

@user_9pdjo4, I'm so happy we were able to get you taken care of today. If you need anything in the future please feel free to make another post and a Digital Specialist, Forums Expert, or community member will help you as soon as possible. I hope you have a great rest of your day and stay safe.