Hi @user_8c285b, and thanks for reaching out to us at Xfinity!
Thanks for letting us know how we can help, and sorry you're having access issues. We'd be happy to take a look at your account and check for any access concerns listed.
Could you please send our team a direct message with your full name and address? Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To" line
Type your message in the text area near the bottom of the window
CCRenee
New Problem Solver
•
169 Messages
2 years ago
Hi @user_8c285b, and thanks for reaching out to us at Xfinity!
Thanks for letting us know how we can help, and sorry you're having access issues. We'd be happy to take a look at your account and check for any access concerns listed.
Could you please send our team a direct message with your full name and address? Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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