App devices list

user_qmlk76 Hi there! Thanks for taking the time out of your day to reach out. I can understand the inconvenience caused by the app now showing all connected devices, as I am someone who always likes to check which devices are connected in my home. I am sorry to learn about this experience of going through months of service calls and appointments with no resolution. You’ve come to the right place. We are a team of expert specialists when it comes to resolving Xfinity app concerns such as this. We can help. Can you tell us how many devices are showing connected and how many are not showing?

 

When the Xfinity app is not showing all connected devices, first, we recommend ensuring you are connected to your home network and not a public WiFi or cellular service. Then refresh the app after connecting. If devices still do not appear, check the default device names in the settings. Closing and relaunching the app may help. If issues persist, we will get this over to our  Advanced Repair team.