U

Visitor

 • 

1 Message

Wed, Jul 28, 2021 8:27 PM

App bug

Recently got my modem says to activate through app xfinity xfi the app is not working I go to sign in and it just takes me back to the sign in page from the start 

Responses

Official Employee

 • 

131 Messages

2 m ago

Hello, @user_e77fcf! Thank you for reaching out here on or Community. I'm sorry for the trouble with activation. Since you tried on your end, we can look into doing it for you on our end. Please send a Peer to peer chat with your name and service address. We look forward to your reply. 

 

To start a Peer to peer chat: Click "Sign in" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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