Visitor
•
2 Messages
App Breaking Bug!! Needs Fix!!
Hello,
I cannot access individual peoples profiles in the Xfinity App anymore. Whenever i try to access a person for parental controls or to pause devices in that person's profile, it says "We Encountered an Issue. If the problem persists, check back later." This has been going on for months and ive been waiting for a bug fix, but nothing has been fixed. And now with the website version of the controls being removed by August I'll have no way to control my Wifi. This needs to be fixed, the app is not usable in this state.
I'm using the android app from the Google Play Store, on a Galaxy Note 8 phone with a good wifi connection.
Thank you, please fix this.
[Edit: Personal information]
CCMacey
Gold Problem Solver
•
541 Messages
1 year ago
Good evening, @HornFamily, and thank you for reaching out through our Community Forums page for help with your Xfinity App profiles. I love using this app for controlling my in-home network and my kids' internet usage, so I can definitely relate to the concerns you're experiencing.
You mentioned that this has been happening for months already; I'm sure you already have tried this, but have you recently uninstalled and reinstalled the app? Have you tried any other troubleshooting, such as accessing the app from a different device?
2