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user_l1plpd
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4 Messages

Monday, March 2nd, 2026 3:52 PM

App and Home app issues

I have been having ongoing issues with my home app not working correctly or not being able to view past activities on my cameras from the regular app on my phone. I had everything checked to make sure it was not the service or anything with my phone. I do not have issues with the apps on my iPad only my iPhone. Please advise. 

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3 hours ago

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XfinityJamesC

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2.8K Messages

7 hours ago

Greetings, @user_l1plpd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Home app, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about your experience? How long has this been happening with the iPhone app? Our last update occurred about two months ago with app version 12.80.0. Is this the version you have now? Is your iPhone running on iOS 11.0 or later? What happens when you try to view past activities? Are you getting an error, or is the content just missing?

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user_l1plpd

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I was not able to view past activities, it would just spin. Yes phone is running on the latest iOS services. I found that I had to disconnect my phone from my home internet services which is xfinity in order to get the Home app to start working then reconnect the WiFi. Although I have had issues in the past when away from home viewing my camera feed from the home app as well. 

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6 hours ago

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XfinityJamesC

Official Employee

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2.8K Messages

Thank you for clarifying, @user_l1plpd. I don't think the Xfinity Home app is compatible with all of our cameras, but you should be able to see all of them on the Xfinity app, including any past activities. We have been working on merging all the functionality into the Xfinity app, but for now, you still need to use the Xfinity Home app to arm and disarm your system.

 

If you are not able to access your system while connected to your home Wi-Fi network, that could be a network issue. Are you using one of our Advanced xFi Gateways for Internet, or do you have your own modem with a separate Wi-Fi router for your security system?

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5 hours ago

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user_l1plpd

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5 hours ago

Hi, no I have all xfinity equipment. As mentioned sometimes when away from home the service is spotty for both the home app and regular xfinity app which becomes a major issue when I’m on vacation or far away from home where the cameras are needed more. 

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