App and Home app issues

I was not able to view past activities, it would just spin. Yes phone is running on the latest iOS services. I found that I had to disconnect my phone from my home internet services which is xfinity in order to get the Home app to start working then reconnect the WiFi. Although I have had issues in the past when away from home viewing my camera feed from the home app as well. 

Thank you for clarifying, @user_l1plpd. I don't think the Xfinity Home app is compatible with all of our cameras, but you should be able to see all of them on the Xfinity app, including any past activities. We have been working on merging all the functionality into the Xfinity app, but for now, you still need to use the Xfinity Home app to arm and disarm your system.

If you are not able to access your system while connected to your home Wi-Fi network, that could be a network issue. Are you using one of our Advanced xFi Gateways for Internet, or do you have your own modem with a separate Wi-Fi router for your security system?

I definitely know what you mean, @user_l1plpd. There's nothing more frustrating than to get an alert that movement was detected on one of your cameras, or that someone was at your door, but when you try to open the app and see what happened, you can't connect.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I apologize the screen I am on does not have that information showing. I’m using my phone, guessing that may be why?

Thanks for letting me know, @user_l1plpd. The mobile browser is a little different from the desktop version. The Direct Message prompt does not have the same icon, but it is in the same location in the top-right corner of the screen.

Our good friend, @BruceW, created this excellent explanation for us!

To send a private message to Xfinity Support from any Forum page:

• Click "Sign In" (if necessary - there will be a visible prompt)
• Click the "Direct Messaging" (square speech bubble) icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
• An "Xfinity Support" graphic should replace the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

See https://comca.st/3kYXwkR for an example (Same place - Different icons)

Hi, was having some issues with the request. I am showing for xfinity support is a group. Is this correct? This is where I am sending my name and address information?  

Sent requested information.