Visitor

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1 Message

Thursday, July 3rd, 2025

After upgrading to the XB8 gateway, I cannot manage my WiFi settings on the Xfinity App or account on the website.

After upgrading to the XB8 gateway, I cannot manage my WiFi settings on the Xfinity App or account on the website.

When I click on View or Edit WiFi settings, it says:

WiFi credential settings are currently unavailable

We cannot display your network name and password because your device does not support this feature.
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Official Employee

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908 Messages

28 days ago

Hello @user_rllm53 have you tried following the steps in the support article:

https://www.xfinity.com/support/articles/xfi-advanced-settings

 

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