Regular Visitor
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3 Messages
Advanced Security
I recently signed up for xfi complete. In the xfi app I get "try again later error" when trying to turn on advanced security. On the xfi webpage I only have protective browsing option, no advanced security. Any help would be appreciated. No one seems to be able to fix this.
EG
Expert
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111.5K Messages
4 years ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityAmandaB
Official Employee
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2.4K Messages
4 years ago
Hello @kbuts34, thank you so much for your post on our Xfinity community forum for helping with your Xfi app and enabling and disabling your advanced security option. First I would like to make sure you are using the Xfinity app and not the Xfi app. The Xfi app would be an old version of the application and may not have all of the options you need to manage and control your Xfi complete options. You can take a look here at this page to see how to download the Xfinity app! https://comca.st/30Rw4zL
Make sure you are using an Xfinity ID that is either the primary user or account manager to ensure you have the right level of access to make these changes.
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