Wed, Oct 30, 2019 12:00 AM
2 y ago
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Diamond Problem Solver
Gold Problem Solver
@Jonjon12 wrote: Foregot Admin Tool username. Can use help please.
For reference: https://www.xfinity.com/support/articles/wifi-change-admin-tool#log
I always had a netgear modem till they gave me a promotion which only can get it if i keep their "NEW FANCY" modem, if you forgot the password that you put after the factory one, you will need to reset the whole modem, and resetting takes more time than any other modem out there, you will have to press and hold the RESET Button on the back of the modem, do not do what i did, i tried to reset it just like any other modem, hold it for around 15 seconds till it turns off and and starts turning on, NO. you have to press it and hold it for around 1 whole minute, then you will be able to access to admin tool with factory user name as admin and factory password (password).