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zswall226
1st Topic

Visitor

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2 Messages

Tuesday, August 22nd, 2023 4:52 PM

Closed

Activity Settings No Longer Working

Hi, Downtime and Activity Setting's are no longer shutting my children's time down after they've exceeded their allotted time for the day. It will show no time on the same day, but will show the amount of time they spent the day after (showing historical data). This was a very helpful tool to restrict screen time.

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Updated 

10 months ago

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XfinityRoberto

Official Employee

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1.5K Messages

1 year ago

Hi there and welcome to Comcast @zswall226. Thank you so much for reaching out to us regarding this issue. Is this for your kids mobile service? 

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zswall226

Visitor

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2 Messages

No, it's on the Xfinity app > Wifi > Manage people > their profiles I have set up on the app. I am trying to limit screen time via the app, however, the app does not shut their devices down after the time I have specified. Thanks!

1 year ago

0

XfinityChristy

Official Employee

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1.6K Messages

@zswall226 Thank you for reaching out via our Xfinity Forums, I wish we had this feature when my kids were pre-teens and teens. The following link can help set up the time limits as well as help reduce the risk of them accessing content that may not be age appropriate. Please review and let me know if you need any additional assistance. https://www.xfinity.com/support/articles/set-up-parental-controls-with-comcast-networking

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1 year ago

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user_3gmscq

6 Messages

10 months ago

Parental controls are set up through the admin tools (the 10.0.0.0.1). BUT the Parental Controls are still not blocking YOUTUBE and other sites I don’t want my kids on when they are to be doing homework. I can not get this Parental Controls that Xfinity has to work.  I have the Parental Controls set up correctly as I have watched and read so many articles on how to do this…. They still are not blocking out the times I want my kids to be doing something else.  HELP…!!!!!!!

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