Visitor
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1 Message
Active time not working
Active time is not working. I have chatted 3 times on the worthless customer chat line and nothing fixes it. I've restarted gateway. I have uninstalled and reinstalled app 3 times. I have shut down my phone. I need my active time to work in real time!
CCShaina
Problem Solver
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393 Messages
2 years ago
@user_0c3233 Hello and thank you for reaching out to us here at the Xfinity Community Forums regarding the Active Time details feature of the Xfinity App. I appreciate you letting me know the troubleshooting steps you have taken so far regarding ensuring the correct time is reflected and that you have reached out via chat for support.
In order to make sure we come to a resolution and can pinpoint the specific issue you are experiencing with the Active Time features. Could you tell me a little bit more about or provide an example of how the Active Time details are not working correctly? You may also review this article which provides a list of applications that currently support the Active Time details feature.
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user_26cd5d
Visitor
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1 Message
2 years ago
Same issue here it was working and since yesterday ( no screen time spent today)
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user_b6adb0
Visitor
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1 Message
2 years ago
Same here, hasn't been working all week for me
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