Visitor
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2 Messages
Active Time Details are Not Reporting
The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?
HaveKidsTheySaid
Visitor
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1 Message
1 day ago
I'm having the same exact issue. Been working fine for months and months and just started being a problem yesterday.
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Fisherguy929
Visitor
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1 Message
21 hours ago
We are having the same problem here and are depending on it for our teen...
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gregm375
New Poster
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6 Messages
17 hours ago
Same here in AZ, 3/24 last update.
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XfinityNatalie
Official Employee
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667 Messages
11 hours ago
Hey there, nickobi! Thanks for knocking on our XFINITY Community forum. I understand how important it is to be able to receive your reports from the modem. When was the last time you were able to successfully receive your last report?
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