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nickobi
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2 Messages

Wednesday, March 25th, 2026 11:09 PM

Active Time Details are Not Reporting

The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?

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4 hours ago

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HaveKidsTheySaid

Visitor

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1 Message

1 day ago

I'm having the same exact issue. Been working fine for months and months and just started being a problem yesterday. 

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Fisherguy929

Visitor

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1 Message

15 hours ago

We are having the same problem here and are depending on it for our teen...

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gregm375

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6 Messages

10 hours ago

Same here in AZ, 3/24 last update.

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XfinityNatalie

Official Employee

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667 Messages

5 hours ago

Hey there, nickobi! Thanks for knocking on our XFINITY Community forum. I understand how important it is to be able to receive your reports from the modem. When was the last time you were able to successfully receive your last report? 

 

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nickobi

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2 Messages

Tuesday morning, 3/24/26

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5 hours ago

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XfinityNatalie

Official Employee

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667 Messages

We can certainly take a further look into this, nickobi. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 

 

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4 hours ago

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