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Wednesday, March 25th, 2026 11:09 PM

Active Time Details are Not Reporting

The active time details are not reporting even though devices are connected to the wifi and are using data. I've tried all the things to fix it. Restart modem, delete app and reinstall, change to a different profile, tested it out on myself. There is a glitch is the app or Gateway... is there a fix?

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Visitor

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16 hours ago

I'm having the same exact issue. Been working fine for months and months and just started being a problem yesterday. 

Visitor

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2 hours ago

We are having the same problem here and are depending on it for our teen...

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