U

Visitor

 • 

1 Message

Wednesday, August 3rd, 2022 3:30 PM

Closed

Activation APP

I am trying to download the app to activate my home wifi. However it keeps telling me that I cannot download the app in this country, even though I changed it to "United States" on the play store.

EG

Expert

 • 

99K Messages

10 months ago

Concern moved here to the proper help section for assistance. 

CCYvonne

Contributor

 • 

340 Messages

10 months ago

Hello @user_4993c5 I would be happy to activate your internet. 

Can you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

Could you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

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