1 Message
Activating pod issue
I purchased a Pod today at one of my local xfinity stores, when trying to activate it I keep getting the try again message when I press the 'get started' button in the app. I have tried everything and spend way to much time trying to solve any possible problems on my end but nothing has solved the problem.
user_uw7clf
1 Message
3 months ago
All three of mine are off and can’t connect. Very frustrating.
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XfinityRay
Official Employee
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1.8K Messages
3 months ago
Greetings, @user_zj80xl! It is exciting to add the WiFi Boost Pods to your service! I am sorry it has not activated and am happy to help. I know you said you have tried a lot already. Is Bluetooth turned on for the device you are using the Xfinity app on? Did you try restarting your gateway? Is the light on the xFi Pod on and solid, on and blinking, or off?
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user_0rek00
1 Message
2 months ago
I am having the same issue. The activate pods page in my app just takes me from Getting Started to an error message
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user_qb2s1m
6 Messages
16 days ago
I am having same issue and see others posting also of this error when attempting to activate. Another user mentioned that they recently were upgraded to a newer more powerful router/modem. The white Xfi gateway from the older black rectangle one. I too was upgraded and got this new equipment. After about 1 week my original pod just stopped working. I was unable to reconnect or re-activate it through the app. I spent 1.5 hours on chat with a customer service rep and they could do nothing. I even purchased a second pod. Same problem. Not able to activate and the app delivers the attached screenshot message. Don't think I didn't try every suggestion (restart gateway, reinstall Xfinity App, bluetooth on and not connected vial ethernet to gateway, etc....)
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