rabaterph's profile

New Poster


1 Message

Fri, Apr 17, 2020 7:00 AM

activating Gateway with xFi app does not work

The xFi app attempted to connect the Gateway and sent a text with a code. The response from xfinity state"An agent will be calling you any moment to help you." Never happened. After 2 hours. I called 800- xfinity. This is an automated system that does not allow you to speak to a person. I then called 800-comcast and was able to speak to an agent who could not assist me but transferred me to a tech. The tech was great and got the new router connected and set up to my specific needs. Now the xFi app is worthless to me as it is looking for a router to connect and it can't find one. The app tells me to sign off.


Official Employee


39 Messages

1 y ago

Hello. My apolgoies you've had this experience and issues with the xFi application.  It would my pleasure to assist you ! Please click on my name and send me a personal message with your account number along with  your full name so that we can disucss what is going on. We look forward to getting this issue resolved for you.

New to the Community?

Start Here