rabaterph's profile

New Poster

 • 

1 Message

Fri, Apr 17, 2020 7:00 AM

activating Gateway with xFi app does not work

The xFi app attempted to connect the Gateway and sent a text with a code. The response from xfinity state"An agent will be calling you any moment to help you." Never happened. After 2 hours. I called 800- xfinity. This is an automated system that does not allow you to speak to a person. I then called 800-comcast and was able to speak to an agent who could not assist me but transferred me to a tech. The tech was great and got the new router connected and set up to my specific needs. Now the xFi app is worthless to me as it is looking for a router to connect and it can't find one. The app tells me to sign off.

Responses

Official Employee

 • 

39 Messages

1 y ago

Hello. My apolgoies you've had this experience and issues with the xFi application.  It would my pleasure to assist you ! Please click on my name and send me a personal message with your account number along with  your full name so that we can disucss what is going on. We look forward to getting this issue resolved for you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here