activate xfi pods

I purchased two xfi pods from Xfinity and I'm unable to get them activated.

The directions instruct me to activate through the app. When I go to the "Activate Pro WiFi Extender" page, I receive the following message "Sorry, we are having trouble".

I have contacted support multiple times and have been told that an escalation ticket will be created and someone will contact me. I have yet to hear back from anyone.

During calls, support has said that they will be able to activate them for me, but by the end of the call, they are unable to.

Any help is appreciated.