activate xfi pods

I purchased two xfi pods from Xfinity and I'm unable to get them activated.

The directions instruct me to activate through the app. When I go to the "Activate Pro WiFi Extender" page, I receive the following message "Sorry, we are having trouble".

I have contacted support multiple times and have been told that an escalation ticket will be created and someone will contact me. I have yet to hear back from anyone.

During calls, support has said that they will be able to activate them for me, but by the end of the call, they are unable to.

Any help is appreciated.

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XfinityVianney

Official Employee

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2.4K Messages

28 days ago

chadillac78,

Thank you for reaching out and creating a new post. I see you are running into some trouble, and I'll be glad to help review this further. We have seen some run into hiccups recently, which was resolved by a reboot of the gateway due to a firmware update. Can you tell more about any troubleshooting you've tried so far?

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chadillac78

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3 Messages

@XfinityVianney Hi, I have restarted the gateway, I have reinstalled the app, I have spoken with and chatted with two different agents. I'm still getting the "Sorry, we are having trouble" message. I don't understand why the agents can't activate the pods. I was also told that escalation tickets would be created, but yet no one has follow up with me.

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25 days ago

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XfinityEva

Official Employee

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2K Messages

@chadillac78 We can help with that! Let's take a look at the tickets and where they are in the progress as well. May I please ask that you send us a direct message with your full name and the service address?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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25 days ago

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chadillac78

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Message has been sent

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24 days ago

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Xfinity App

chadillac78

activate xfi pods

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XfinityEva

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