Activate xfi pods not showing up on devices

@user_2a4318 Thank you so much for your post for help with accessing the options to activate your Xfi pods. Since you are activating equipment you would need to make sure you are logged in to a profile that has the correct level of access. The account manager and Primary account roles can manage equipment for your account. You can use this link here to see your account role and the Xfinity IDs you have set up with each Xfinity ID using the steps listed. https://www.xfinity.com/support/articles/designate-users-restricted-or-unrestricted 
Once you know you are using the correct level of access, when you log in to the Xfinity app press on the account Icon in the top left-hand corner, and you should see your Xfinity ID and account setting and your activity as the first options. Then your Xfinity plan in the next tile followed but your balance information. If you are not seeing these same options I would recommend clearing your device's history logging out of your Xfinity app and then logging back in.  Once logged back in on that same screen if you are seeing these options if you continue to scroll down you will see a few more tiles. Your plan with options to view your details and data usage. With the Devices options next. The third option down will be Activate xFi Pods.  Let me know if you are still not able to locate that option! 

This same this has happened to me, it was never resolved and they refused to refund me the $200 I paid for the 2 pods. 

This is sad and ridiculous. I will be finding service elsewhere after being a customer for  years, I guess $200 was worth it to lose a customer to them.