Visitor
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3 Messages
Activate Modem - problem with xfinity app
I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the way it is supposed to , or otherwise access the modem features?
XfinityPaula
Official Employee
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1.7K Messages
13 hours ago
Hello user_ol068u! Thanks for reaching out to us on our Xfinity Forums and sharing the trouble you are having when you try to access the Xfinity app with your account to manage your home network. Usually I have customers reaching out for help with accessing the network through the admin page of 10.0.0.1, but you have the reverse issue. I'm sorry the app is responding that way. I know it's easier to manage the network through the app, so it's important to me that you have that option.
No worries, we will help out. If we can for a moment, try to sign in to your account at xfinity.com please? When accessing the website are you receiving the same looping issue? If so, this lets me know it's in issue with the account / credentials, and we will have to work together in a direct message to fix the trouble.
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