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user_ol068u
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Tuesday, November 18th, 2025 5:14 PM

Activate Modem - problem with xfinity app

I have managed to sign in to the modem using 10.0.0.1 and to get internet service and wifi. However, when I try to use the xfinity app to modify the SSID and wifi password, the app just loops between a sign in screen and a screen that says I am already signed in. How do I get the app to behave the way it is supposed to , or otherwise access the modem features?

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18 days ago

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XfinityPaula

Official Employee

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1.8K Messages

18 days ago

Hello user_ol068u! Thanks for reaching out to us on our Xfinity Forums and sharing the trouble you are having when you try to access the Xfinity app with your account to manage your home network. Usually I have customers reaching out for help with accessing the network through the admin page of 10.0.0.1, but you have the reverse issue. I'm sorry the app is responding that way. I know it's easier to manage the network through the app, so it's important to me that you have that option.

No worries, we will help out. If we can for a moment, try to sign in to your account at xfinity.com please? When accessing the website are you receiving the same looping issue? If so, this lets me know it's in issue with the account / credentials, and we will have to work together in a direct message to fix the trouble. 

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user_ol068u

Visitor

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3 Messages

Thank you for reaching out. I logged into my account at Xfinity.com on my laptop.  This time I was able to access the modem settings and change the SSID/password which is what I was aiming to do. I am ok with this, so I can get by without using the app. 

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18 days ago

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XfinityPaula

Official Employee

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1.8K Messages

user_ol068u I'm very happy to hear that you were able to access and update the settings online. That helps me narrow down the issue to being app specific. In case you want to use the app in the future you could try to uninstall and reinstall the Xfinity app. That may be the simple fix to the trouble. But if not at least we know the website helps out. If there is anything else that I can help you with, please don't hesitate to ask. It would be my pleasure to help out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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18 days ago

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user_ol068u

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I wonder if my problem with getting the xfinity app to work is because my cell phone account is with a non-comcast provider?

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18 days ago

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XfinityAldrik

Official Employee

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2.3K Messages

While I personally enjoy our Xfinity mobile services, I used the Xfinity app to manage my services before switching to Xfinity Mobile @user_ol068u.

 

Are you able to go into your mobile device’s default web browser and accept cookies on our site? You may also need to clear cache and cookies on the browser and then sign back in to the app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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