Visitor
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1 Message
Access not Authorized
When I try logging in to the app I get met with an "Access not Authorized" screen. I tried looking into it by going to my account settings on the website and seeing if there was anything missing there but I am also unable to access my account details.
XfinityJon
Official Employee
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1.1K Messages
7 hours ago
Good afternoon user_mtpmiv. Are you able to confirm what role your username is set to. You can check that here. One reason you may receive that message is if you are not listed as a Primary or Manager on the account.
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