Hello there @user_ot6et2 I am sorry to hear you're running into trouble activating your new equipment. Seeing an "unauthorized" error message when you're just trying to get your service up and running is definitely frustrating, and I completely understand your urgency in wanting to get connected!
The "unauthorized" message usually means the account you are logged into doesn't have "primary" or "manager" level access. Are you signing in as the primary or manager?
XfinityQuemekia
Official Employee
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746 Messages
28 days ago
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