Visitor
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1 Message
Access Not Authorized “You Signed in successfully but must be an xfinity user to enjoy this service”
I signed up for xfinity wifi with a gateway router. My service was set to start Jan 1. I received the router at the Philadelphia Location on 14th and Walnut successfully. I signed up to self install which is generally easy. The issue, is that when trying to set up the wifi, all paths - online, paper instructions, support robot at 1-800-xfinity, lead to the xfinity app as the sole method of activating the equipment. This would be no problem, except the app returns the following error every single time I try to sign in to activate my services
“Access not Authorized
You signed in successfully but must be an xfinity user to enjoy this service”
I am then unable to navigate anywhere within the app, because every time I sign in, I am met with this error, and no way to navigate away from it. So I can’t move into my new apartment till I get the wifi set up, but I’m also concerned that I will miss a bill because I elected paperless and I believe all billing will come due in the app interface. If any customer service rep could give me some pointers or ideas of what to do/why the app is breaking for my user, that would be amazing.
thank you
user_8de011
Visitor
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2 Messages
3 years ago
I guess this is what $300 a month gets me.
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knaide
Visitor
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1 Message
3 years ago
I'm getting the same 'Access not Authorized - You signed in successfully but you must be an Xfinity user to enjoy this service'. The weird thing is that it's happening only on the Xfinity app and not on the 'Xfinity My Account' or Xfinity Streaming' apps nor on the Xfinity website that all go through the same login.xfinity.com oauth flow. Very frustrating - I cannot get an actual person from Xfinity on the phone.
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user_4c0743
Visitor
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2 Messages
3 years ago
The same error started on March 19th for me. I wonder if it is related to me signing up for xfinity rewards. Once becoming a xfinity rewards user, the system assigned a different user "role/grant" to my user id and then failed to authorize that "role/grant" to use xfinity streaming. This is just my educated guess. I would appreciate if anybody can confirm if the problem occurs after signing up for xfinity rewards.
It took me an hour talking to various level of clueless support for them to finally admit there was an outage on streaming.
Thanks for the post that provided a workaround by adding another user in my account. I can't believe xfinity doesn't even care to solve this issue. It should be a very simple authorization issue to fix, from a programmer's perspective.
(edited)
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user_91a0bd
Visitor
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13 Messages
3 years ago
Yes as users of Xfinity we should not be forced to solve IT issues. I too wasted an hour on the chat line attempting to make them aware they screwed up on St Patricks day. without proper QC. I ran a software company myself for many years and would not tolerate such sloppy management. No wonder customer satisfaction is so very low. This often happens in a monopoly situation. Hope you are up and running finally.
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DarthSkyGuy
Visitor
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1 Message
3 years ago
Hello. I also am having this issue with streaming on a Mac with both Firefox and Safari. I cannot find the peer to peer messaging icon. Please help.
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user_91a0bd
Visitor
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13 Messages
3 years ago
Try adding a secondary user. See couple how to posts. I could not find and peer to peer area either.
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Panfish
Contributor
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48 Messages
3 years ago
All services now appear to be working on primary user account.
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